Features/Review Collection
Review CollectionQR codes on tables, NFC cards at the till, SMS and email after the visit — review requests that send themselves at the moment of highest satisfaction, without anyone on your team lifting a finger.
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Most satisfied customers would leave a review if asked at the right moment — but the moment passes the second they walk out the door. The businesses winning local search aren't better; they just ask every customer, every time, automatically.
Send personalised review requests across the channels your customers actually use. Plan-based monthly send caps that scale with your business.
Each QR code can capture customer details before sending them to Google — turning every review into a CRM data point and a marketable lead.
Branded NFC cards, stands and coasters for in-venue capture. Zero friction — customers tap a phone and the review flow opens instantly.
One flow waits for the customer to start the chat themselves. The other reaches out to silent customers on your behalf. Both pointed at the same result — more 5★ reviews and a higher local rank.
QR codes, NFC tags or in-store prompts let walk-ins kick the conversation off themselves — included on every plan.
"On a scale of 1–5, how was your experience?" — every customer answers the same question.
Open-ended follow-up draws out the detail — compliments worth celebrating, or issues worth fixing.
Thanks happy customers warmly. For issues, the AI empathises and escalates to your manager so it gets resolved.
Owners notified instantly — wins worth celebrating, issues worth fixing, trends worth acting on.
Direct Google review link via SMS or email — sent to every customer once feedback is captured.
AI crafts an on-brand owner response automatically once the review lands.
"On a scale of 1–5, how was your experience?" — every customer answers the same question.
Open-ended follow-up draws out the detail — compliments worth celebrating, or issues worth fixing.
Thanks happy customers warmly. For issues, the AI empathises and escalates to your manager so it gets resolved.
Owners notified instantly — wins worth celebrating, issues worth fixing, trends worth acting on.
Direct Google review link via SMS or email — sent to every customer once feedback is captured.
AI crafts an on-brand owner response automatically once the review lands.
Whichever way the conversation starts, you end up with a steady stream of fresh 5★ reviews, blind spots surfaced before they hit Google, and a profile that climbs the local pack month after month.
Review velocity Google rewards — across Maps, Search and 67+ other sources.
Climb the local pack on Google Maps and stay visible in AI Search results too.
Ranking, sentiment and competitor movement summarised and emailed every month.
Personalised SMS or email goes out from your CRM, invoices or existing database — turning silent customers into engaged ones.
"On a scale of 1–5, how was your experience?" — every customer answers the same question.
Open-ended follow-up draws out the detail — compliments worth celebrating, or issues worth fixing.
Thanks happy customers warmly. For issues, the AI empathises and escalates to your manager so it gets resolved.
Owners notified instantly — wins worth celebrating, issues worth fixing, trends worth acting on.
Direct Google review link via SMS or email — sent to every customer once feedback is captured.
AI crafts an on-brand owner response automatically once the review lands.
"On a scale of 1–5, how was your experience?" — every customer answers the same question.
Open-ended follow-up draws out the detail — compliments worth celebrating, or issues worth fixing.
Thanks happy customers warmly. For issues, the AI empathises and escalates to your manager so it gets resolved.
Owners notified instantly — wins worth celebrating, issues worth fixing, trends worth acting on.
Direct Google review link via SMS or email — sent to every customer once feedback is captured.
AI crafts an on-brand owner response automatically once the review lands.
Whichever way the conversation starts, you end up with a steady stream of fresh 5★ reviews, blind spots surfaced before they hit Google, and a profile that climbs the local pack month after month.
Review velocity Google rewards — across Maps, Search and 67+ other sources.
Climb the local pack on Google Maps and stay visible in AI Search results too.
Ranking, sentiment and competitor movement summarised and emailed every month.
Watch how ReputationSentry™ handles different customer scenarios automatically. It knows how to ask for reviews and capture richer feedback at the right moment.
of consumers use Google Maps to find local businesses.
of people who search for a nearby business visit one within 24 hours.
Details on how ReputationSentry™ protects your business
You need the flow. Google's local algorithm weights review velocity — how often new reviews land — not just total count or average star rating. The trap most owners fall into is treating reviews as a campaign: push hard for a few weeks, hit a milestone, then stop. The moment you pause, competitors who don't pause start to look more active, and Google's "freshness" signal quietly tips in their favour.
A real example: a dental practice was pulling 60 new reviews a month and climbing the local pack. They stopped asking for 18 days. Three competitors banked between 13 and 45 fresh reviews in the same window, and the practice's ranking slipped before they noticed.
ReputationSentry solves this two ways: it keeps requests going automatically after every customer interaction, and it shows you your monthly velocity next to your direct local competitors — so the gap is visible before it costs you ranking.
We provide QR codes and NFC tap-cards that you can place on tables, receipts, or reception desks. Customers scan or tap them to start the feedback flow immediately while the experience is fresh in their minds.
Implementation is extremely fast. We can typically set up your system, integrate with your customer list, and start generating feedback within 24–48 hours. Onboarding is hands-on — we handle the technical setup and brand-voice training for you.
Don't let another operational blind spot cost you a customer. Set up ReputationSentry™ in minutes.
No credit card · No contract · Cancel any time — no awkward conversations.