Features/Feedback Intelligence
Feedback IntelligenceReviews are a lagging indicator. The intelligence layer reads every piece of feedback — public and private — and tells you what's trending, where, and what to fix first.
Start your 14-day free trialNo credit card required · Cancel anytime
Collection gets you the data. This is where it becomes operational intelligence — for every customer who complains, 26 stay silent and leave, and this layer is how you hear them anyway.
Every review and private comment is analysed for what customers actually think — surfacing the recurring themes behind your rating instead of leaving you to read 400 reviews.
See which branch, shift or staff member is driving praise or complaints. Recognise top performers and act on issues while they're still small.
Your rating, review velocity and response time lined up against direct local competitors — so you know exactly who you need to beat for the local-pack top spot.
AI-powered early warnings flag emerging trends before they hit your public score — the operational blind spots that usually only show up in a 1-star surprise.
Local-pack visibility street by street, so multi-location teams see exactly where they're winning and where the gap is opening.
Ranking movement, review velocity, sentiment shifts and what to focus on next — summarised and emailed monthly, so the intelligence reaches you without a dashboard habit.
of unhappy customers return if issues are resolved quickly.
customers stay silent and simply leave for every one who complains — intelligence is how you hear them.
Details on how ReputationSentry™ protects your business
No. Most "review tools" stop at sending a request and counting stars. ReputationSentry adds three things they don't:
It's reputation intelligence, not just a request-sender.
Every piece of feedback — public reviews and private comments — lands in your dashboard with sentiment analysis and instant alerts. You can reply with AI-drafted responses, spot trends, and act on what your customers are telling you. Each month you also get a Sentry Briefing summarising ranking movement, review velocity, sentiment shifts and what to focus on next.
Don't let another operational blind spot cost you a customer. Set up ReputationSentry™ in minutes.
No credit card · No contract · Cancel any time — no awkward conversations.