Answers to the questions we hear most often. Can't see yours? Get in touch and we'll come back the same business day.
Yes — and we'll show you the movement. Google's local ranking algorithm rewards businesses that consistently collect and respond to reviews, especially recent ones across multiple sources. ReputationSentry automates both halves and tracks the result. You'll see your local rank, review velocity and sentiment trends in your dashboard, with a monthly Sentry Briefing emailed to you summarising what changed. We also track AI Search Visibility — when ChatGPT, Gemini and Perplexity recommend you (or your competitors) — a signal most tools miss entirely.
No. During onboarding we train the AI on your brand voice — tone, signature phrases, sign-off style — using examples of how you'd reply yourself. You can run it in Draft Mode (you approve every reply) until you trust it, then switch to full automation. Most customers tell us the AI replies are better than what they were writing themselves.
No. Most "review tools" stop at sending a request and counting stars. ReputationSentry adds three things they don't:
It's reputation intelligence, not just a request-sender.
Every piece of feedback — public reviews and private comments — lands in your dashboard with sentiment analysis and instant alerts. You can reply with AI-drafted responses, spot trends, and act on what your customers are telling you. Each month you also get a Sentry Briefing summarising ranking movement, review velocity, sentiment shifts and what to focus on next.
We provide QR codes and NFC tap-cards that you can place on tables, receipts, or reception desks. Customers scan or tap them to start the feedback flow immediately while the experience is fresh in their minds.
Implementation is extremely fast. We can typically set up your system, integrate with your customer list, and start generating feedback within 24–48 hours. Onboarding is hands-on — we handle the technical setup and brand-voice training for you.
Yes. The system can run in 'Draft Mode' where AI generates each response for your review and approval. Once you trust the system, you can switch to full automation to save time.
Yes — in two ways. First, our AI Search Visibility Tracking monitors when ChatGPT, Gemini and Perplexity recommend you (or don't), so you can fix gaps before competitors take the slot. Second, our AI Hub lets you connect ChatGPT, Claude or Cursor straight to your live review data — ask plain-English questions like "What are customers complaining about most this month?" and get an answer instantly.
After your 30-day trial you'll move onto whichever plan you chose at sign-up. No surprise charges — we email you before the trial ends so you can switch tiers or cancel with one click. No contract, no lock-in. If it's not working, you cancel and walk away — no awkward conversations.
We offer a full 30-day free trial on every plan. No credit card is required to start, and you can cancel any time during the trial without being charged.
Cancel any time — no contract, no awkward conversations.
We recommend starting on monthly for a few months and switching to annual once you're confident the system is working for you.
Yes. Our higher-tier plans include a single-login multi-location dashboard, ideal for franchises and multi-branch businesses.
Yes. ReputationSentry connects with Xero, QuickBooks and 5,000+ other apps — so review requests can fire automatically when an invoice is paid or a job is completed. Higher-tier plans also include REST API access for custom integrations.
Every plan ships with a starter pack: one stand pre-printed with your unique QR code and an NFC tap chip built in. Set it on a table, reception desk or till and customers scan or tap to start a feedback flow.
Need extras? Additional stands, table-toppers, business-card NFC cards and printed QR codes are all available as paid add-ons. Just ask once you're set up and we'll quote you based on the quantity and format you need.
Don't let another operational blind spot cost you a customer. Set up ReputationSentry™ in minutes.
No credit card · No contract · Cancel any time — no awkward conversations.