Get More 5-Star Reviews. Without Lifting a Finger.
Collect more reviews, capture richer customer feedback, and rank higher on Google — without chasing customers manually.
No credit card required · Cancel anytime
Stop Losing Customers
to Problems
You Never See Coming
Traditional reputation management is too slow. By the time problems show up online, you've already lost customers. ReputationSentry™ surfaces blind spots before they cost you revenue.
Operational Blind Spots
You can't fix what you don't know. Issues go unreported until they explode into a public crisis on Yelp or Google.
Reactive, Not Proactive
Most systems only alert you AFTER a problem becomes public. By then, the damage to your reputation is already done.
Lost Revenue
93% of customers read reviews before buying. A single negative review can drive away dozens of potential customers daily.
Silent Customer Churn
For every customer who complains, 26 others remain silent and simply leave. You're losing lifetime value without knowing why.
Our Intelligent "Two-Pronged" Approach
Whether you reach out from your CRM or customers start the chat themselves via QR or NFC, every conversation flows through the same smart routing — capturing richer feedback and surfacing insights you wouldn't otherwise hear.
AI Initiates Conversation
Personalised SMS or Email to customers from your CRM, invoices or existing database.
Customer Starts the Chat
QR codes, NFC tags or in-store prompts let walk-ins kick the conversation off themselves.
Satisfaction Assessment
"On a scale of 1-5, how was your experience?"
- 3
Intelligence Gathering
Asks probing questions to find the problem root cause or Blind Spot.
- 4
Empathetic Response
Acknowledges concern, offers escalation, and shares the review link if the customer still wants to post.
- 5
Management Alert
You are notified instantly to fix the issue and retain the customer.
- 3
Review Collection Mode
Seamlessly transitions to requesting a Google review.
- 4
Review Link Sent
Direct link via SMS/Email while positive sentiment is high.
- 5
Review Replied To
AI crafts a personalised owner response automatically.
See The AI In Action
Watch how ReputationSentry™ handles different customer scenarios automatically. It knows how to ask for reviews and capture richer feedback at the right moment.
Start Seeing Results in 48 Hours
Connect your business profiles and start protecting your reputation today. No technical expertise required.
The Sentry
System
Everything you need to collect more reviews, listen to customers, and grow your online reputation.
Multi-Channel Review Collection
Collect reviews everywhere your customers are — SMS, email, QR, NFC and kiosk. Meet them at the moment of truth and capture sentiment while it's fresh.
Point-of-Service Feedback
Capture sentiment immediately at the moment of truth using QR codes, NFC tags, or kiosks right at your register or table.
Customer Feedback Intelligence
See what your customers actually think — by location, team and time period. Spot trends, recognise top performers, and fix issues before they spread.
Risk-Free Automation
The AI is trained to follow strict brand guidelines, never deviating from them and can be set to 'Draft Mode' for your approval.
"This tool is by far the best around. It's automated, it asks the customer how everything was, and it gives us a real picture of how our team is doing every single day."
- Car Dealership Owner
The Real Cost of
Managing Feedback
Most business owners don't realise the hidden costs of manual reputation management. Why hire another salary when you can automate perfection?
Manual Employee
Requires training, management, and supervision
Inconsistent mood and responses (human error)
Limited by 9-5 working hours (misses evenings/weekends)
Sick days, holidays, and personal time off
Costs scale up as you get more customers
High Risk: Missed reviews cost revenue daily.
ReputationSentry™
Zero management required (Fully Automated)
Consistent, professional, brand-safe quality every time
24/7 Availability (Never sleeps, never takes a break)
Instant scalability (Handle 10 or 10,000 customers)
Includes SMS, AI, Reporting & Support
The complete reputation stack
Multi-channel review collection, AI replies, local SEO and a multi-location dashboard — all under one roof.
Built for any local business that lives or dies by reviews
Different industries, same core problem — reputation is your most underused growth lever. Here's how it shows up in yours.
Hospitality
Hotels · Restaurants · Cafés · Bars
Reviews decide bookings — own the local pack on Google Maps before guests even check Booking.com.
- Capture sentiment at checkout, not after they've left
- Convert one-time guests into repeat bookers
- Out-rank chains in your area's "near me" searches
Trades
Plumbing · Electrical · HVAC · Roofing
Win the postcode you're stood in. Reviews fire automatically the moment your invoice is paid.
- Auto-trigger from Xero & QuickBooks when a job is closed
- Postcode-level rank tracking so you know where you're winning
- Stay-in-touch flows that surface follow-on work
Healthcare
Clinics · Dental · Vets · Wellness
Patients pick on trust. Be the highest-rated practice in town and book out the diary.
- Ask at peak satisfaction, not at the exit
- Surfaces detailed patient feedback the team can act on between appointments
- GDPR-friendly opt-in flows built in
Automotive
Dealerships · Service centres · MOT garages
Turn one-off visits into 5★ Google proof. The next buyer is reading your reviews tonight.
- QR codes & NFC tags for showroom and service-bay capture
- Departmental tagging — see if Sales, Service or Finance is the weak link
- Auto-replies that mention model, location and service type
Professional services
Legal · Accounting · Agencies · Consulting
Reinforce referrals with public proof. The best new clients arrive having already read 50 reviews.
- Trigger requests from your CRM, not your memory
- AI replies that protect billable-hour positioning
- Multi-partner leaderboards for accountability
Retail & local SMBs
Hair · Beauty · Boutiques · Local shops
Out-rank chains in local search. Independent businesses with the most reviews dominate the local pack.
- In-store NFC tap-cards turn every till into a review machine
- Staff QR codes + leaderboards drive friendly competition
- Auto-publish reviews to Instagram & Facebook
Plays nicely with everything you already run
Monitor 20+ review sites, send via SMS / Email / WhatsApp, auto-publish to social, and trigger from your accounting and CRM tools.
Operations & Automation
Fire review requests automatically the moment an invoice is paid or a job is completed.
Review Sites
Pull and reply to reviews across every platform that matters.
Messaging Channels
Reach customers in the channel they actually open. SMS, email and WhatsApp included on every plan.
Social Media
Auto-publish reviews as branded posts, stories and reels.
See where your reputation is leaking revenue.
Get a free, personalised reputation report for your business in under 60 seconds. We'll analyse your Google rating, review cadence, sentiment trends, and benchmark you against direct competitors in your area.
- Current rating, review total, and critcal issues
- Local competitor benchmark — who's beating you on Google Maps and why
- Concrete actions to lift your score in the next 30 days
No credit card. No commitment. Delivered to your inbox in seconds.
What happens when reputation gets a system
Three illustrative examples across the industries we serve. Real numbers, projected from industry benchmarks while we collect named UK case studies.
The Crown & Compass
"We went from chasing reviews on a clipboard to having a steady drip of fresh 5-star feedback every week. Mid-week bookings are now what weekends used to be."
Illustrative example. Numbers are projections built from industry benchmarks and underlying-platform aggregates — not yet a named ReputationSentry customer. Real, named UK case studies coming soon.
Same business. Same staff.
Better system.
Pick your industry to see what shifts in the first 90 days when reputation becomes a system instead of an afterthought.
| Aspect | Before ReputationSentry | After ReputationSentry |
|---|---|---|
| Review system | Reviews come randomly — mostly when a guest is annoyed | Every guest gets a same-day, branded review request |
| Review volume | Trickle of reviews; competitors look busier | Steady flow of fresh 5★ reviews every week |
| Issue handling | One bad review tanks the public average | Issues surfaced via feedback so the team can fix them fast |
| Local visibility | Stuck below the fold on Google Maps | Top 3 in your postcode for "[cuisine] near me" |
| Bookings | Quiet weekdays, busy weekends only | Steady mid-week bookings driven by social proof |
Real Business Impact
Join businesses turning feedback into fuel for growth.
"We have had several different tools to help us manage our reputation and this one by far is the best around. It's asking the customer how everything was so we can resolve the issue before it escalates."
"Most businesses never ask systematically. Since installing ReputationSentry, we've seen a 40% increase in positive reviews in just 60 days. It's automatic."
"I love the intelligence gathering. We found out our weekend staff was skipping a crucial step because of the feedback loop. We fixed it immediately."
See Results In Days,
Not Months
No long setup times. No complicated software to learn. We handle the heavy lifting.
System Setup
Complete system configuration and integration with your existing customer database. Ready to deploy immediately.
First Feedback
Begin receiving customer feedback and intelligence within the first day or two of implementation.
First Reviews
Start seeing positive reviews appear on your Google Business Profile as satisfied customers respond to AI prompts.
Intelligence Reports
Receive your first comprehensive intelligence report highlighting strengths and areas for improvement.
Measurable ROI
Most businesses see return on investment within 30 days through increased reviews, improved ratings, and enhanced customer retention.
Common Questions
Details on how ReputationSentry™ protects your business
Start Protecting Your Reputation Today
Don't let another operational blind spot cost you a customer. Set up ReputationSentry™ in minutes.